Customer Service

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Three-Year Comprehensive Warranty

IBEX Slit Lamps are guaranteed for thirty-six months against faulty workmanship, materials or factory assembly. The Warranty is a Return-To-Base (RTB) Basis at the cost of the customer. All parts and services rendered are included at no additional cost to the customer and in most cases the work is completed within 2-3 working days.

Five-Year LED Warranty

The IBEX LED is designed to operate with consistency for 10,000-20,000 hours of continuous use and therefore is considered as a non-consumable item. In the unlikely event of LED failure within or after the warranty period, please contact Trevi Technology, Inc. for a replacement.

To request service, simply give  us a call at 614-754-7175.

Welcome to IBEX™.

We are ready to help you be the best eye care provider you can be.

Professional Advice & Consultation

We provide you with an efficient and pleasant alternative to traditional purchasing and distribution. Our website is fast, informative and straightforward so that you can access product detail 24/7 – even purchase products online. When you’re ready to talk with one of our professionals, we’re a phone call away.

Valuable Customer Feedback

We seek and welcome feedback and ideas to continuously improve our products. Our satisfaction comes from building superior performing equipment, and then listening to Ophthalmologists and Optometrists tell us how amazed they are with the performance and design of their new equipment.

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